Terms & Conditions
Please read these terms and conditions carefully before using this site or registering on the Conference Platform
This policy applies on and from 27 March 2020. Latest update: 28 June 2022.
Terms of website use
This document (together with the documents referred to within it) outlines the terms on which you may make use of our website [www.officialvet.com] (our site) and the OV Conference Online platform on Moodle (the Conference Platform). Use of our site or the Conference Platform includes accessing, browsing, purchasing a product or attending an online event.
Other applicable documents
Information about us
The [www.officialvet.com] site, the Conference Platform and the OV Conference event are operated and organised by Improve International Limited. We are a private limited company registered in England and Wales under company number 03568194 and have our registered office and main trading address at Alexandra House, Whittingham Drive, Wroughton, Swindon, Wiltshire, SN4 0QJ. Our VAT Registration Number is 372 3959 67.
Changes to these terms
We will update the date of this document each time it is changed. Please check this page from time to time to take notice of any changes we may have made, as they are legally binding.
Changes to our site and the Conference Platform
We may update our site and the Conference Platform from time to time and may change the content at any time. However, please note that any of the content on our site or the Conference Platform may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site and the Conference Platform, or any content on them, will be free from errors or omissions.
Accessing our site and the Conference Platform
We do not guarantee that our site and the Conference Platform, or any content on them, will always be available or be uninterrupted. Access to our site and/or the Conference Platform is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site or the Conference Platform without notice. We will not be liable to you if for any reason our site or the Conference Platform is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site and/or the Conference Platform.
- Contact information, including email address
- Payment details
We will normally keep your personal data for the duration of the business relation we have with you and for a period of seven (7) years after the end of the contract or services delivered to you unless the data relates to professional certifications or qualifications supplied by us to you which you may require evidence of throughout your career, which could be kept for a period of 50 years, as it is for your best interests. Only where we are legally obliged to, or where this is necessary for defending our interests in the context of judicial proceedings, we will store the personal data for longer periods.
We will ensure that, where relevant, contractual safeguards are implemented to ensure the protection of your personal data when disclosing your personal data to a third party.
Intellectual property rights
The entire content included in our site and the Conference Platform, including but not limited to text, graphics or code and any downloads from our site or the Conference Platform are protected by copyright, and are the property of Improve International Ltd.
All rights reserved.
You are responsible for complying with all applicable copyright laws. Permission is granted to electronically copy and print hard copy portions of our site and the Conference Platform as necessary incidental acts during your viewing of it and for the sole purposes of placing an order with Improve International Ltd or using Improve International Ltd services. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of our site or the Conference Platform solely for your own non-commercial use, or to place an order with Improve International Ltd. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of our site or the Conference Platform is strictly prohibited, unless authorised by Improve International Ltd. You may not frame our site nor link to a page other than the home page without our express written permission. You further agree not to change or delete any proprietary notices from materials downloaded from our site or the Conference Platform.
Our site, the Conference Platform, and the materials and products on each are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Improve International Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality or fitness for a particular purpose and non-infringement. Improve International Ltd does not represent or warrant that the functions contained in our site or the Conference Platform will be uninterrupted or error-free, that any defects will be corrected, or that our site or the server that makes our site available are free of viruses or other harmful components. Improve International Ltd does not make any warranties or representations regarding the use of the materials on our site or the Conference Platform in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some territories do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or the Conference Platform or any content on them, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site or the Conference Platform; or
- use of or reliance on any content displayed or materials referred to on our site or the Conference Platform.
In particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential or special loss or damage.
This will be the case, even if we have been advised of the possibility of such loss or damage.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or the Conference Platform or to your downloading of any content on them, or on any website linked to them.
We assume no responsibility for the content of websites linked on our site or the Conference Platform. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
In the event that an Improve International Ltd product is mistakenly listed at an incorrect price, Improve International Ltd reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. Improve International Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is cancelled, Improve International Ltd shall issue a credit to your credit or debit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing our site and/or completing the registration and purchase process on the Conference Platform. These terms and conditions, or any part of them, may be terminated by Improve International Ltd without notice at any time, for any reason. The provisions relating to Intellectual property rights, Trademarks, Warranty disclaimer, Limitation of liability, Indemnification and Miscellaneous shall survive any termination.
Improve International Ltd may deliver notice to you by means of email, a general notice on our site or the Conference Platform, or by other reliable method to the address you have provided to Improve International Ltd.
The OV Conference event
The Organisers reserve the right to make alterations to the Conference programme and timings. In the event of it being found necessary, for whatever reason, that the Conference is postponed or the dates changed, the Organisers shall not be liable for any expenditure, damage or loss incurred by you. In the event that, for whatever reason, the Conference is postponed or the dates are changed, the Organiser will make every reasonable effort to inform you ahead of time. If by rearrangement or postponement the Conference can take place, the booking between you and the Organisers shall remain in force.
Views expressed by speakers at the Conference are their own. The Organisers will not accept liability for advice given, or views expressed, by any speaker at the Conference or in any material provided to you.
Advertising and promotion of external companies during the Conference is only permitted through the official sponsorship and exhibition packages. Distributing promotional material and/or approaching other delegates and exhibitors with the intention of sales or promotion is prohibited. The Organisers reserve the right to terminate the access of any delegate found to be doing so. If you are approached by another delegate trying to sell to you whilst at the Conference, please inform the Organisers and we will handle the matter discreetly and in confidence.
You have the right to cancel any purchase made from our site and/or the Conference Platform, up until eight (8) weeks prior to the event. Refunds will incur a 25% administration fee. Refund will exclude any discounts, promotional offers and free passes. Please note this applies to conference fees only and not any other costs, charges and bookings around the date. All refunds will be processed back to the original method of payment. After that date, purchases and bookings are not refundable.
If you wish to cancel a purchase and/or booking, please contact firstname.lastname@example.org or call 0330 202 0380.
Any cause of action or claim you may have with respect to our site or the Conference Platform (including but not limited to the purchase of Improve International Ltd products) must be commenced within one (1) year after the claim or cause of action arises. Improve International Ltd’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Improve International Ltd may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of our site and the Conference Platform
Harassment in any manner or form on either our site or the Conference Platform, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an Improve International Ltd or other licensed employee, host, or representative, as well as other members or visitors on our site or the Conference Platform is prohibited. You may not upload to, distribute, or otherwise publish through our site or the Conference Platform any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on our site or the Conference Platform or use our site or the Conference Platform to solicit others to join or become members of any other commercial online service or other organisation.
You agree to indemnify, defend, and hold harmless Improve International Ltd, its officers, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, suffered or incurred, resulting from any violation or breach of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing our site or the Conference Platform using your Internet account.
In an attempt to provide increased value to our visitors, Improve International Ltd may link to sites operated by third parties. However, even if the third party is affiliated with Improve International Ltd, Improve International Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Improve International Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Improve International Ltd seeks to protect the integrity of its website and its Conference Platform and the links placed upon them and therefore requests any feedback on not only its own site and the Conference Platform, but for sites they link to as well (including if a specific link does not work).
We do not guarantee that our site or the Conference Platform will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programs and platform in order to access our site and the Conference Platform. You should use your own virus protection software.
You must not misuse our site or the Conference Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the Conference Platform, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. Such action may be a criminal offence. In the event of such a breach, your right to use our site and the Conference Platform will cease immediately.
The OV Conference name and logo and the Improve International Ltd name and logo are registered trademarks of Improve International Ltd. All other trademarks, product names, and company names or logos used in our site or the Conference Platform are the property of either their respective owners or Improve International Ltd. No permission or licence (whether express or implied) is hereby granted regarding the use of any such trademarks, product names, logos or titles, and such use may constitute infringement of the holder’s rights.
To contact us, please email email@example.com or call us on 0330 202 0380.
End of terms and conditions.
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